Pearl Oasis 30 Day Refund Policy

If you are not satisfied with your pearl jewelry purchase, we will be glad to refund your money. Shipping costs are not refundable. Gift Certificate purchases may only be returned for exchange. Claims for refunds made within 30 days from purchase of merchandise will receive a refund of the purchased price except for shipping and gift wrapping costs. After 30 days from purchase, there is a 10% restocking fee. Extended Holiday Return: Items purchased between Nov. 24 and Dec. 6 may be returned any time before Jan. 6 with no restocking fee. No returns are acceptable after 60 days from purchase. You are responsible for return shipping costs.

Please email us at Pearl Oasis before your return. All returns must be shipped in a crush proof box to prevent damage in shipping. Failure to return both the inner and outer jewelry box will result in a $5.00 box fee. Returned items must be sent back by insured mail covering the full value in the same condition as when originally shipped and must include a copy of our receipt. Items that have attached tags will only be accepted for return if the tags have not been removed. Shipping and handling charges are not refundable. Gift Wrapping cost is not refundable. Customized items and special orders are subjected to 15% restocking fee. Please return to the Pearl Oasis Post Office Box mailing address on your invoice by US Postal Service. This address is also listed on our Contacting Us page.

International customers must return using their postal service (No FedEX or UPS accepted) and mark the item on the custom form as "Returned Goods". We will refuse any package that requires customs duty or broker fees.